Refund, Return, and Shipping Policy
1. Refund Eligibility
- Refunds are only applicable for wrong or damaged products after verification.
- No refunds for order cancellations or change of mind.
- Payment gateway charges will be deducted from the refund amount.
2. Return Policy
- Returns are accepted only for wrong or damaged products delivered.
- Requests for returns must be made within 24 hours of delivery.
- Products must be returned in their original packaging and unused condition.
3. Refund Processing Time
- Refunds will be credited to the original payment method within 7-10 business days.
- If the refund is delayed, please contact our support team.
Shipping Policy
1. Delivery Timeframes
🚀 Local Deliveries (Same City/Region):
- Groceries:
- Same-day or next-day delivery based on store and availability.
📦 National Deliveries (Other Cities/States):
- Depending on location and availability, some products may take up to 7 days for delivery.
2. Shipping Charges
- Shipping charges may vary based on location and product category.
- Free shipping may be available on select orders as per promotions.
3. Tracking Orders
- Customers will receive a tracking link via SMS or email once their order is dispatched.
4. Delivery Issues
- If the order is delayed beyond the expected timeframe, our support team will assist in tracking and resolving the issue.
Contact Us
📧 Email: support@mymallmart.com
📞 Phone: +918949102441